Phone insurance with fonesafe

Need to make a claim?

Step 1

Call T-Mobile within 24 hours of the incident on 0845 412 5000 (48 hours if abroad on +44 7953 966150) to blacklist your phone and prevent anyone from using it, if it's lost or stolen.

Step 2

If stolen or maliciously damaged, call the police within 24 hours of discovery of incident (if abroad, call the local police within 48 hours, even if you lose your mobile device). You'll need to get a crime reference number.

Step 3

Call fonesafe within 48 hours of discovery of incident on 0844 848 5637 (if abroad, 48 hours within your return to UK). Lines are open 8am - 6pm Mon. to Fri. and 9am - 5pm Sat.